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What You Need to Know Before You Play

Our legal terms set out how your account, your data, and your wallet transactions are handled on bungananas99. Access and eligibility depend on local law and the region you're in — so read this before you open an account.

Account TermsData & PrivacyDANA, OVO, GoPay wallet rulesEligible regions onlyContact & dispute paths
bungananas99 What You Need to Know Before You Play
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

For anything related to your account terms, a dispute over a transaction, or a request to access the data we hold, our support team handles it directly. Pick the channel that works for you — we respond faster on live chat during peak hours, but email works for formal requests that need a written record.

Team online

Live Chat

Open the chat widget from your account dashboard. Available during peak hours for account queries, wallet disputes and policy questions that need a quick answer.

Email Support

Send a written request for data access, formal disputes or terms clarification. Email gives you a timestamped record — useful if a wallet transaction is being reviewed.

Account Help Centre

Policy documents, wallet rules for DANA, OVO and GoPay, and account-security steps are published in our Help Centre. Check there first for standard policy questions.

ACCOUNT SECURITY PRACTICE

How We Handle Your Data and Account Safety

Our account security practices are built around four areas: how your data is stored, how cookies work during your session, how long we keep your records, and how you can request changes. Each of these is covered below so you know exactly what happens to your information on bungananas99.

Data Storage Your account details, including your registered DANA, OVO or GoPay wallet number, are stored securely. We do not share this with third parties outside of payment processing.
Cookie Use Session cookies keep you logged in across pages on mobile and desktop. They expire when you close your browser. No advertising cookies are placed without your acknowledgement during account setup.
Record Retention We keep transaction records for a period required by our operating terms. After that window, records are deleted. You can request a copy of your transaction history via email support.
Requesting Changes To update your registered wallet number, legal name or contact email, raise a request through live chat or email. Changes to payment-linked details go through an account verification step.

Common Questions About Our Terms and Policies

Real questions about how our legal terms affect your account — answered directly. If your question isn't here, contact support through live chat or email.

Yes. Access and eligibility depend on local law and the region you are in. We only accept accounts from eligible regions where access is permitted under local law.

Your withdrawal request will be paused. Our support team will contact you to verify the correct wallet. Update your wallet details in account settings before submitting a new request.

Send an email to our support team from the address linked to your account. We will confirm your identity and send your data within the timeframe set out in our privacy terms.

You can submit a deletion request through email support. We will process it in line with our retention policy — some transaction records may be held for a legally required period before deletion.

Session cookies keep your login active while you browse on mobile or desktop. They clear when you close your browser. No data from cookies is sold or shared with advertisers.

Contact us through live chat for fast queries or email for a formal written dispute. Include your account ID and the transaction reference. We review every dispute and respond in writing.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.